Refund Policy

Last updated: July 1, 2026

30-Day Money-Back Guarantee

We stand behind NailEase™. If you're not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll issue a full refund — no questions asked.

How to Request a Refund

Email us at support@paweasehappypets.com with:

Your order number (PAWEASE-XXXXXXXX)
A brief description of the issue

That's it. You don't need to return the product.

Refund Timeline

Once approved, your refund will be processed within 2 business days. Funds typically appear on your original payment method within 5-10 business days, depending on your bank or card issuer.

What's Covered

Product doesn't work as described
Your dog won't use it after following the training guide
Item arrived damaged or defective
Changed your mind (within 30 days of delivery)

What's Not Covered

Requests submitted more than 30 days after delivery
Normal wear and tear on replacement sandpaper surfaces (these are consumable items)

Damaged or Missing Orders

If your order arrives damaged or doesn't arrive within 21 business days of your order date, email us and we'll make it right — either a full refund or a replacement shipment at no charge.

Contact Us

support@paweasehappypets.com
We respond within 24 hours, Monday to Friday.

PawEase™
paweasehappypets.com